My name is Juho Hakala and I’m leading a Service Desk team here in Jyväskylä. Come work with us in the best Service Desk in Finland. Our business is constantly growing, and we have a new position open again.
YOUR NEXT CHALLENGE?
So, what do we do? Our multi-channel Service Desk serves our customers’ end users and provides a single point of contact for every IT related issue they may have. In addition to incident- and request management, we are responsible for providing world class customer service for our customers. We help our customers in everything related to IT and aim to solve the issues at hand with the first contact. In short, you are responsible for receiving, handling and solving tickets in a multi-vendor IT environment.
WHO ARE YOU?
It would be awesome if you are imaginative and practical IT-service professional, who isn’t afraid to get their hands-on tricky IT-issues. You want to provide the best possible service experience for the end user. You are also capable of understanding the bigger picture and want to take care of things unprompted. You enjoy troubleshooting and working in an occasionally hectic open office environment doesn’t heckle you.
Our ideal candidate:
- Bachelor- or Academic degree in IT or 1 year of experience from the field
- Knowhow of Windows OS, MS Office products and Active Directory
- Basic knowledge of networks and information security
- Experience from the widely used IT-tools in corporate IT like Microsoft O365, G Suite, Adobe products etc.
- Knowledge about mobile devices. (Android and iOS)
- Speaks fluent Finnish, English and Russian
You have a skillset suitable for customer service and you want to maintain the positive way of working we have going on here. You are committed to our mutual goals and you co-operate flawlessly within the team around you. You speak and write fluently in Finnish, English and in Russian.
Hobbies outside of work in computers and IT in general is always a big plus. Even better if you have worked in IT-support before. Knowing your way around MacOS counts as a big bonus as well. If you checked some of the boxes above and working in IT is something you are passionate about, apply for the job even if you don’t have the appropriate experience or education. Everything can be learned if you have the motivation for it.
If the description above fits you, for your contribution we will provide you an interesting workplace with meaningful assignments, stellar tools, neat manager and an excellent opportunity to learn new and help us take our awarded Service Desk even further.
Hustling around you, is a committed work community with loads of expertise and a will to help you to succeed in your job. We find working here quite enjoyable and would be happy to get you onboard as well. We are not interested in all that formal nonsense but instead like to get things done while being ourselves. In a more material sense, we also provide staff discounts in Telia products, comprehensive health care with spare time accident insurance and plenty of other perks.
If you would like to join my team, apply for the job right away by clicking “APPLY”. You can apply in Finnish also. Selection is ongoing so don't hesitate to apply right way! The last day to apply is 16.5.2021.
Do you need more information?
If you need more information, contact me at juho.hakala(at)inmicsnebula.fi.
Read more about Service Desk:
• Career story; Head of Service Desk - Topi Rytkönen
• Video of our daily work
• Award wining Service Desk
WELCOME TO TELIA – HOME TO YOUR NEXT BIG OPPORTUNITY!
we are Telia Inmics-Nebula, an ICT company within Telia's B2B family and we have solid experience in providing cloud services, advanced ICT environments, and end-user services. With almost 600 experts, we provide versatile expert services for every company that aims to make their business more profitable and provide a better employee and customer experience. We are constantly working to increase the number of our experts. We currently work in ten locations: Helsinki, Tampere, Turku, Lahti, Lappeenranta, Jyväskylä, Kuopio, Joensuu, Vaasa, and Oulu. We want to be the one ICT partner that helps you succeed.