Rekry Telia

Incident Manager

Incident Manager

My name is Miika Luukkainen and I am leading the Detect and Response team in Telia Inmics-Nebula. We have some of the most talented and motivated people in the field in our team, and together we are looking for an Incident Manager to join us in Jyväskylä.


We are strengthening our Service Execution organization with the role of Incident Manager. In this role you will be working in close collaboration with different organizations, as well as communicating with our customers. You will participate in developing our processes and workflows with the rest of our organization. You will lead the recovery process from various incidents. This role will also include communicating the status of incident management to both internal and external stakeholders. We offer you a strong role in leading things and people. 


To succeed in this position, we require fluent Finnish and English language skills and at least 5 years of work experience in the IT field. You are technically capable, have insight into IT systems and integrated systems and knowledge of the ITIL framework. You will need strong problem-solving ability, analytical and time management, cooperation and communication skills.


Our Ideal Candidate Has:

  • A minimum of five years of work experience in IT
  • Strong problem-solving ability, analytical and time management skills
  • Good collaboration and communication skills
  • The willingness to develop processes and workflows
  • The understanding of how incidents affect business


We Value Experience in The Following Topics:

  • Understanding project management
  • Knowledge of service management
  • Knowledge of ITIL framework


With us, you will find a place in our easy-going and modern work community where you can develop your skills and our client's environment. We love to come to work and we promise to do our best to keep you comfortable. You will have the opportunity to influence our policies and improve our services. To be able to succeed in this position we offer you comprehensive onboarding, up-to-date tools, extensive occupational health care, and other great benefits.


If you fancy joining my team, apply for the job right away by clicking “APPLY”. If you require any further information, feel free to contact at (+358) 50 347 47 48 or connect with me on LinkedIn.

Selection is ongoing, so do not hesitate to get in touch. The last day to apply is 30.09.2020.





We are Telia Inmics-Nebula, an ICT company within Telia's B2B family and we have solid experience in providing cloud services, advanced ICT environments, and end-user services. With 500 experts, we provide versatile expert services for every company that aims to make their business more profitable and provide a better employee and customer experience. We are constantly working to increase the number of our experts. We currently work in ten locations: Helsinki, Tampere, Turku, Lahti, Lappeenranta, Jyväskylä, Kuopio, Joensuu, Vaasa, and Oulu. We want to be the one ICT partner that helps you succeed.