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SENIOR SERVICE SPECIALIST,
SENIOR SERVICE SPECIALIST, MICROSOFT SERVICES
My name is Juha Syrjänen and I am leading Cloud & Hosting Services team. My team has some of the most talented people in our field, and I am super proud of every member of our team. Together we are looking for a senior professional, ambitions to drive, develop, contribute, and deliver Microsoft Services to join our awesome team in Helsinki, Jyväskylä, or Tampere.
We create value to manage the services, ensure end-to-end service delivery to the customers. We develop the continuously growing Microsoft cloud services offering in our customers' solutions in the future. You are facing plenty of challenges that help you grow, become an even better professional that the role requires you to be ready for.
We are looking for a customer-oriented professional to join our team of specialists to deliver one of our fastest growing service areas. In the specialist role, you contribute to our service development, consult with our customers about their needs, meet the customer requirements by designing, implementing, and delivering the services. You also have the ability to operate but also solve problems and take corrective actions when the services fail. The role requires to master a wide range of MS services and solutions to meet customer demand.
YOUR NEXT CHALLENGE?
In the role of the senior service specialist, you are the senior advisor from a technology point of view; you master the expertise in Microsoft 365 from tenant and application point of view but more importantly, you are familiar with advanced Microsoft 365 security services. You also may have some experience on Azure services. You ensure our MS services that we deliver are working with good quality to our customers. You manage MS services technical content in our service offering and in the roadmap. You work in close collaboration with the service lead who has the overall ownership over the MS services.
Your responsibilities include service development, ensure the service changes to customers are successful, support developing new business with our sales, help our service operations to fix possible incidents, making sure that our service commitments to customers are met. You create, contribute, and deliver best-practice documentation on service architectures, how the services are managed and operated.
WHO ARE YOU?
A strong driving force combined with a proactive way of working with strong technical skills. You are a customer and service-minded where the business is a key contributor and technology is an enabler. The service solutions are business for you that you can translate technical solutions into business value. You have good problem-solving skills, proactively able to support others, and capability to develop and present services. You need a very strong technical background with Microsoft services, experience to have delivered the services in the past to customers. You may also have the skills to lead a virtual team of specialists e.g. in a customer solution implementation project or manage a complex customer environment.
Our Ideal Candidate
- Is a driving force who is an engaged and open-minded team player with excellent communication skills.
- Has a mind of continues development for our services and win new customers.
- Is proactive and service-minded in your work, able to make decisions, distinctly self-motivated, and have the confidence to take responsibility on matters.
- Has strong personal interworking skills to get others working for a common goal.
- Open, constructive, and brave to perform your work at the risk of failure.
- You may be certified on M365 or Azure that is an advantage.
- Fluent in Finnish and English.
We offer you a chance to make a difference and be part of the forefront of emerging businesses and technology, exchanging ideas with the best professionals. Moreover, we offer you a challenging position with great opportunities for professional growth. With us, you will have an opportunity to directly influence your career development. If you have a good idea, we will listen to you. We believe that trust fosters freedom and creativity. Our culture is built on transparency and active sharing – a truly open environment. To succeed in this position we offer you comprehensive onboarding, up-to-date tools, extensive occupational health care, and other great benefits.
If you fancy joining my team, apply for the job right away by clicking “APPLY”. Please attach your CV and personal letter. The personal letter should include your salary request. Do you need to know more information, contact me at (+358) 50 486 7676 or connect with me on LinkedIn.
Selection is ongoing, so do not hesitate to get in touch. The last day to apply is 29.11.2020.
WELCOME TO TELIA – HOME TO YOUR NEXT BIG OPPORTUNITY!
We are Telia Inmics-Nebula, an ICT company within Telia's B2B family and we have solid experience in providing cloud services, advanced ICT environments, and end-user services. With almost 600 experts, we provide versatile expert services for every company that aims to make their business more profitable and provide a better employee and customer experience. We are constantly working to increase the number of our experts. We currently work in ten locations: Helsinki, Tampere, Turku, Lahti, Lappeenranta, Jyväskylä, Kuopio, Joensuu, Vaasa, and Oulu. We want to be the one ICT partner that helps you succeed.