Telia Inmics-Nebula rekry

Service Designer


My name is Jyri Suvela and I am leading our Commercial Offering, Marketing & New Business Unit. We are responsible for the development and marketing of our commercial offering portfolio and executing our new business innovations. Now we are looking for a Service Designer to join and strengthen our agile Business Innovations Lab team in Helsinki or Jyväskylä. 


We are looking for a service design professional to ensure that our customer experience improves daily and our SME focused ICT solution portfolio is best in class. You will have a big role to play in our strategic journey towards our vision. You will be working closely with our offering and innovation team as well as with our business units with support from the whole organization. You will also be working as a process manager for our customer experience process.  


You know what it takes to build a world-class customer experience and you are able to understand multiple customer journeys and different touchpoints, offline, and online. You are able to facilitate and coach other stakeholders to think outside the box and help them succeed in designing the best solutions for our customers. You might have experienced from the agency side, or you have spent your career in technology-oriented/B2B companies. You are able to facilitate various projects at the same time and understand the importance of the big picture.

Our Ideal Candidate Has  

  • Proven track record in Service Design and/or Customer Experience development  
  • Vision on how to build a best in class customer experience for B2B customers, online & offline 
  • Commercial mindset 
  • Desire to learn modern technologies and ICT business 
  • Project management experience 
  • Good cooperation and interaction skills 
  • Positive attitude and capability to work under pressure 
  • Good (written and spoken) Finnish and English 

We Value Experience in The Following Topics  

  • B2B or technology business 
  • End to end customer experience development 
  • Process development and management 
  • Design thinking or other similar development frameworks 


With us, you will find a place in our easy-going and modern work community where you can develop your skills and our client's environment. We love to come to work and we promise to do our best to keep you comfortable. You will have the opportunity to influence our policies and improve our services. To be able to succeed in this position we offer you comprehensive onboarding, up-to-date tools, extensive occupational health care, and other great benefits. 


If you fancy joining my team, apply for the job right away by clicking “APPLY”. Please attach your CV and personal letter. The personal letter should include your salary request.  

Do you need to know more information, contact me at (+358 40 158 5048 / or connect with me on LinkedIn.  

Selection is ongoing, so do not hesitate to get in touch. The last day to apply is Sunday 27.9.2020. 





We are Telia Inmics-Nebula, an ICT company within Telia's B2B family and we have solid experience in providing cloud services, advanced ICT environments, and end-user services. With 500 experts, we provide versatile expert services for every company that aims to make their business more profitable and provide a better employee and customer experience. We are constantly working to increase the number of our experts. We currently work in ten locations: Helsinki, Tampere, Turku, Lahti, Lappeenranta, Jyväskylä, Kuopio, Joensuu, Vaasa, and Oulu. We want to be the one ICT partner that helps you succeed.